Terms and Conditions for Crater Escapes
Welcome to Crater Escapes! Please read these Terms and Conditions carefully before using our online platform and engaging with our services. By accessing or using our site, you agree to be bound by these terms.
1. Acceptance of Terms
By accessing and using our site or booking any services provided by Crater Escapes, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our site or services.
2. Services Provided
Crater Escapes offers a range of travel services including, but not limited to, curated volcano and geothermal tours, adventure travel planning, custom itineraries, group expedition coordination, educational geology trips, sustainable tourism initiatives, travel insurance facilitation, accommodation booking, transportation arrangements, and 24/7 customer support.
3. Booking and Payments
- Pricing: All prices for services are quoted in Canadian Dollars (CAD) unless otherwise specified and are subject to change without prior notice.
- Reservations: A deposit is required at the time of booking to secure your reservation. The amount and due date for the final payment will be specified at the time of booking.
- Payment Methods: We accept various payment methods as indicated on our site. You agree to provide accurate and complete payment information.
4. Cancellations and Refunds
- Guest Cancellations: Cancellation policies vary depending on the specific tour, accommodation, or service booked. Detailed cancellation terms will be provided at the time of booking. Please review these carefully. Non-refundable deposits or fees may apply.
- Crater Escapes Cancellations: In rare circumstances, Crater Escapes may need to cancel a tour or service due to unforeseen events, safety concerns, or insufficient participation. In such cases, we will offer alternative dates, services, or a full refund of payments made for the cancelled service, at our discretion.
5. Travel Insurance
Crater Escapes strongly recommends that all travelers purchase comprehensive travel insurance to cover unforeseen circumstances such as trip cancellations, medical emergencies, personal liability, and loss of luggage. We can assist in facilitating travel insurance options, but it remains your responsibility to secure adequate coverage.
6. Health and Safety
- Participant Responsibility: Participants are responsible for ensuring they are medically and physically fit for the chosen tour or activity. You must inform us of any medical conditions, allergies, or disabilities that may affect your participation.
- Compliance: You agree to follow all instructions from Crater Escapes guides and representatives, particularly regarding safety procedures and local regulations.
7. Limitation of Liability
Crater Escapes acts as an agent for various third-party providers (e.g., airlines, hotels, tour operators). We are not responsible for any acts, errors, omissions, representations, warranties, breaches, or negligence of any such third-party suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Crater Escapes' liability for any claim arising out of or in connection with our services will be limited to the amount paid by you for the services in question.
8. Intellectual Property
The content on this site, including text, graphics, logos, images, and software, is the property of Crater Escapes or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or modify any content from this site without our express written permission.
9. Privacy Policy
Your use of our online platform is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to the data practices described in that policy.
10. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law provisions. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts located in British Columbia, Canada.
11. Changes to Terms
Crater Escapes reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our site or services after any such changes constitutes your acceptance of the new Terms and Conditions.
12. Contact Information
If you have any questions about these Terms and Conditions or our services, please contact us at:
Crater Escapes
789 Volcanic Vista Drive, Suite 201,
Whistler, BC, V0N 1B8,
Canada